FAQ

This type of mask can be put on in seconds for instant results! Unlike the applied version, it cannot be glued on.

• Easy and fast to wear
• You don’t need any glue
• Reusable
• Mouth and head movements
• This version can’t be glued

In the product page you can find the size chart with the suitable measurements for each model.
We recommend that you to compare your measurements before placing the order: use a tape measure to measure your head.
The measurements are indicative – Crea Fx it’s not responsible in case of damage of the product due to improper use or excess in size.
If you have any questions please contact us!

Crea Fx silicone masks are easy to wear, but it’s important follow the instructions for proper use:

• DO NOT wear earrings or piercings
• Beware of long fingernails, rings or bracelets, which can ruin the silicone
• DO NOT pull the silicone, especially in the thinner parts like nostrils, eyes and mouth
• Adjust the mask on the face with the palms of your hands, using gentle, slow movements

Skin acids can, over time, damage the silicone. To sanitize the mask internally and neutralize the acids naturally released by the skin, we suggest using Crea Fx Sanitizer, designed specifically for the inside of the mask. You can also use wet wipes internally if needed and use a hair dryer to dry it.

Once dry, dust a layer of talcum powder on the inside and store the product by placing soft material inside (e.g., foam, tissue paper, a small towel) and store it in its breathable bag away from sources of light and heat.

If treated properly, your mask will last a long time, and as soon as you want it, it will be immediately ready to be reused!
Crea Fx is not responsible in case the mask is damaged due to improperly use or improperly storage.

Yes! You can use powder products such as eye shadow or blush.

Testing products such as cosmetics and solvents takes time and it’s a constant development that we are working on. It’s not possible know all brands but at the moment our tips to makeup/cleaning and maintaining the mask properly are:

• Avoid contact with or use of products that contain: sulfur, latex, ammonia, oils and alcohols
• Do not use long-lasting (permanent) cosmetic products because they are very aggressive and difficult to remove
• Use only powder makeup (like eye shadow, blush, cosmetic powder...)
• Avoid cream makeup such as foundation, oily foundations, grease pencils
• To remove makeup without damaging the coloring, we suggest using the Crea Fx Makeup Remover, following our guide. Don’t use oily or cream makeup removers!

Crea Fx does not assume responsibility in the event of damage to the mask caused by the use of overly aggressive products. For any questions before use, contact us at info@creafx.com.

To remove makeup without damaging the coloring, we suggest using the Crea Fx Makeup Remover, following our guide. 

Don’t use oily or cream makeup removers, and be kind! Aggressive movements and products can ruin the painting of your mask.

If you accidentally damaged your mask, don't worry, you can repair it, even by yourself!

For small splits or cuts you can use a specific silicone adhesive called Sil Poxy, also available on our Online Shop.

If you have any questions or technical support please feel free to contact us at info@creafx.com by sending us a photo of the damaged area and your order number.
 

Currently all our silicone masks, gloves and breastforms can be made in 6 basic colors: Moon, Ivory, Honey, Almond, Chocolate and Black.

If you do not find the makeup you want or would like to request a specific skin color (for example, referring to the Pantone® Skintone Guide scale), you can request your customization by sending an e-mail to info@creafx.com with some reference photos and your own contact information. Customization may have an additional cost.

For our male silicone masks we propose some different hairstyling and beard. If you prefer a customized look, send us an e-mail to info@creafx.com, sending us some pictures reference and your contacts. We will send you a quote!

Crea Fx also manufactures completely new custom silicone masks starting with the measurements of your head or 3D scan of your face, shaped following your design! We will agree on all the details to create your very personal mask.
Visit our “Custom Masks” page and fill out the form to send us your request! We will send you a quote.

Visit the Custom Masks page

Directly on our online Shop! Choose your favorite model and pay by Credit Card, Paypal or Bank transfer. For payments by bank transfer we need the copy of the bank receipt by e-mail. The production will start only after the payment confirmation. For any other products not present on the site, feel free to contact us at info@creafx.com.

GO TO THE SHOP

If you have already placed your order and want to change the model or want to add something to your mask, please send us an e-mail and if possible we will help you change the order. 
For production reasons, you can cancel your order and get a refund only by emailing us within 24 hours of placing your order. If you have paid by Credit Card or PayPal, the refund will be made excluding administrative fees and commissions (4%).

Each mask is handmade from our craftsmen. To guarantee the best quality we need about 5-6 working weeks (holidays not included) from the confirm of order, plus delivery time. When the mask is ready we will send you a picture and all the details about shipment by e-mail.

Italy: DHL courier – delivery in 1-3 days
Countries in the EU: corriere DHL – consegna in 1-4 giorni lavorativi
Worldwide (Outside EU): DHL courier – delivery in 2-7 days
Attention: PO BOXES or Parcel Centers from other companies are not accepted. Please choose a private or business address.
You’ll receive your tracking number directly by e-mail.

Delivery times are indicative: Crea Fx is not responsible for any delays caused by customs or logistical problems by the courier.
If you have any problem with the shipment feel free to contact us to info@creafx.com, we will try to help you out!

Customers from Non-UE countries don’t need to pay the Italian VAT of 22%. The taxes and customs clearance will be calculated by your customs, according the regulations of the country of destination. On the waybill documents we declare the value of the items we ship.
Customers are responsible for any customs duty. Crea Fx don’t cover any duty or fee charged by local customs. For more information, please contact us.

Important: be sure to write the correct e-mail and phone number, in order to be promptly reached by the shipping company and Customs if they need to contact you.